Support

• It keeps suggesting films I have seen. Mark them as seen. Anything marked watched or skipped is filtered out permanently, but we can only filter what we know about — a fresh account knows nothing about the last twenty years of your viewing.
• They are not to my taste at all. Use Not for me rather than just ignoring them. Negative signals move the results further than positive ones, and silence tells us nothing.
• They barely change. Recommendations are keyed to the film you opened, so opening the same film gives similar answers by design. Start from a different film you love, or use Surprise Me.

Availability comes from JustWatch via TMDB. It is good data and it goes stale anyway — rights move, sometimes weekly, and no catalogue tracks every local provider.

• Dimmed logo with a question mark: we had nothing for your country and borrowed a neighbouring Nordic one. Check before you rely on it.
• Nothing at all: we could not verify a service, so we said so rather than guessing.
• Genuinely, persistently wrong: tell us. Include the film and your country, and we will look at where it came from.

• There is no password — nothing to reset, and nothing to remember. Use Apple, Google, or a link to your email.
• My favourites are missing. Almost always a second account: signing in with Apple when you originally used Google creates a separate one if the email addresses differ. Check which you used, and write to us if you are stuck with two — we can merge them.
• The email link never arrived. Check spam, then try again — links expire, and an old one in your inbox will not work.

• I paid but do not have Plus. Sign out and back in first; entitlement is fetched with your session. If it is still missing after that, write to us with the email you paid with and we will fix it by hand.
• My card failed. You keep Plus while the payment is retried, so there is no rush. Update the card and it resumes.
• Cancelling. If you subscribed in the iPhone or Apple TV app, only Apple can cancel it: Settings, your name, Subscriptions. If you subscribed on the web, use the link in your receipt email. Cancelling drops you to the free tier and keeps all your data.
• Refunds. App Store purchases are refunded by Apple at reportaproblem.apple.com. For a web subscription, write to us.

You can delete your account from your profile or the Account tab in the iPhone app. It happens immediately and takes your data with it. Cancel any subscription first — deleting the account does not stop Apple billing you.

For access requests, corrections or anything else under the GDPR, email [email protected]. What we hold and why is set out in the privacy policy.

Email [email protected]. Tell us what you were doing, what happened, and which device — that is usually enough to find it.

We aim to reply within two working days. We are in Iceland, so if it is the middle of our night, that is why it is quiet. There is no ticket queue and no chatbot: a person reads it.

Full contact and company details are on the contact page.