Contact & Support

For anything at all — a bug, a bad recommendation, a billing question, or just an idea — email [email protected].

We aim to reply within two working days. We are in Iceland, so if you write to us in the middle of our night, that is why it is quiet.

For data protection and privacy specifically — access requests, deletion, anything under the GDPR — use [email protected], which goes to the same people but keeps those requests together.

Faster than waiting for a reply:

• Cancel Plus — in your Apple ID settings: Settings, your name, Subscriptions. Only Apple can cancel an Apple subscription; we cannot do it for you.
• Get a refund — Apple handles refunds for App Store purchases, at reportaproblem.apple.com.
• Delete your account — on your profile page, or the Account tab in the iPhone app. It is immediate. Cancel any subscription first, since deleting the account does not stop Apple billing you.
• Streaming availability looks wrong — it comes from JustWatch via TMDB and changes constantly. Tell us anyway if something is badly off.

The legally required bit, in one place:

Emstra tölvuþjónusta ehf is a small software and IT company on the south coast of Iceland. what-to.watch is one of the things it makes.

Our Privacy Policy covers what we collect and how to have it deleted. Our Terms of Service cover the agreement between us, including how the Plus subscription renews and how to cancel it.

If you believe we have mishandled your personal data, you may complain to Persónuvernd (Icelandic Data Protection Authority). We would appreciate the chance to fix it first.